Disclaimer

Dear Customers,

Your order is valuable to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.

 

General Disclaimer

Flower fashion retains the right to refuse any order unconditionally.Disclaimer

All claims are subject to the jurisdiction of Courts at Bangalore, India, only.

 

Shipping & Delivery Disclaimer

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. Your Order will be delivered between 9 Am to 9 Pm on your delivery date.

Sometimes delivery may be earlier or later due to:

  1. Bad weather
  2. Political disruptions
  3. Natural Calamities
  4. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mail/SMS/Whatsapp message regularly for updates. We suggest that you place your order at least five days in advance.

Products that are hand delivered cannot be delivered along with courier products. As flowers are perishable, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor/Security etc.

Proof of delivery will be provided in case of any dispute in delivery.

Deliveries are also made on Sundays and on Public Holidays.

If there is no one available at the address to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

We will surely try our best as mentioned below-

  • Call the recipient to re-schedule an appropriate delivery time with additional charges
  • After instructions from the recipient, leave the flowers in a covered secure area of the home (porch, garage, or other entrance)

 

Delivery Through Courier

Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, Flower fashion does not make any representation or warranty in relation to the delivery of such order.

The products will be delivered through Courier Company and the delivery made by them is subject to the Terms and Conditions of such courier companies.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.

 

We will consider the order executed in the below cases:

  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor/Security.

 

Delivery to / Hotel Wedding Halls/Convention Centre/Party Halls Policy

We deliver to hotels/Convention Centers/ Party Halls/ Wedding venue etc.

However please be aware to make the following information available:

  • Venue name
  • Full address of the Venue
  • Telephone number of the recipient and the Venue
    The name of the recipient
  • Room number of the recipient
  • Name of Tour Company, if applicable

If the recipient has not checked in at the Venue on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the Venue by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

 

Delivery Issues:

Correct address and contact number is a must of the recipient for placing the order.

In case of floods/ heavy rains/ National Bandh/ election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. Flower fashion reserves the right to reschedule the delivery to another date.

 

Delivery To Railway Stations, Metro Stations And Airports

We do not deliver to railway stations, Metro stations and airports