Organization:
Dear all,
Flower fashion is a unit of Melting flowers. Melting flowers is a registered Partnership firm with registration number Firm/JNR/10/2012-13. Registered address No.58, 5th Main, 11th Cross, Wilson Garden, A.K. Halli, Bangalore – 560027.
PAN No.AAVFM6265G | GST No.AAVFM6265G1ZK
Products & Pricing:
Dear customers,
Welcome to Flower Fashion India!
These Terms and Conditions govern your use of Flower fashion and the services provided by us. Flower fashion provides its services subject to the following terms, conditions, and provisions. By accessing, viewing, or using this website, www.flowerfashion.in, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.
Flower fashion reserves the right to amend/modify these Terms and Conditions at any time. Your participation as a customer in this service will constitute acceptance of this agreement.
Orders And Acceptance of Orders:
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/Whatsapp/push notification etc) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name, delivery address & mobile number. You agree that, if Flower fashion cancels all or a part of your order, your sole and exclusive remedy is either that:
(a) Flower fashion will issue a credit to your credit/debit card, bank account, Wallet of the amount charged for the cancelled portion (if you are already charged for the order) or
(b) Flower fashion will not charge your credit/debit card, bank account, Wallet for the cancelled portion of the order. For your convenience, Flower fashion accepts Visa, Master Card, Diners Club, Maestro, American Express, Debit Card, PayPal, Digital wallets. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the Flower fashion website are subject to specific terms and conditions of such third party payment gateways.
Substitution Policy
Since flower garlands, flower jewelry & other flower arrangements are hand-made, there may be a slight variation from the picture shown. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.
In such a case, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.
In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are using it for your special occasion and we would not want anything to dampen the spirit of the occasion.
Order Modification/Cancellation Policy
There are some orders which we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order, there may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department etc.
Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.
Orders for which the delivery is to be done in next 3 days are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91- 9844066060 (10:00 Am to 08:00 Pm, 7 days a week). If the flowers/raw material for your product has not been ordered or if these flowers/ raw material can be used for any other order, we will try to modify/cancel the order for you. If the flowers/raw material for your order have already been placed or it cannot be used for any other order. Your order cannot be cancelled/modified and you will be charged for the order.
In other cases of order modification/cancellation, please give us at least 5 days advance notice.
Order/Delivery Confirmation E-mail and SMS
Shortly after you place an order, you will receive an Order Confirmation e-mail/SMS/Whatsapp message which will include all the details of your order, including the order number which will be required in the event you need to contact Flower fashion.
In case you have not received an Order Confirmation e-mail/SMS/Whatsapp message, please call on +91 9844066060 (08:00 hours to 20:00 hours, 7 days a week) or write to us at support@flowerfashion.in
You will also receive a Delivery Confirmation e-mail/SMS/Whatsapp message when your order has been delivered.
Shipping & Delivery Policy
Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. Your Order will be delivered between 9 Am to 9 Pm on your delivery date.
Sometimes delivery may be early or later due to:
- Bad weather
- Political disruptions
- Natural Calamities
- Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your e-mail/SMS/Whatsapp message regularly for updates.
We suggest that you place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products.
As flowers are perishable, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
- Wrong shipping/delivery address.
- Recipient not available.
- Premises locked.
- Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor/Security etc.
Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are also made on Sundays and on Public Holidays.
If there is no one available at the address provided to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
We will surely try our best as mentioned below.
- Call the recipient to re-schedule an appropriate delivery time with additional charges
- After instructions from the recipient, leave the flowers in a covered secure area of the home (porch, garage, or other entrance)
Delivery through Courier
Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, Flower fashion does not make any representation or warranty in relation to the delivery of such order.
The products will be delivered through Courier Company and the delivery made by them is subject to the Terms and Conditions of such courier companies.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
We will consider the order executed in the below cases:
- Wrong shipping/delivery address.
- Recipient not available.
- Premises locked.
- Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor/Security.
Delivery to / Hotel Wedding Halls/Convention Centre/Party Halls Policy
We deliver to hotels/Convention Centers/ Party Halls/ Wedding venue etc.
However please be aware to make the following information available:
- Venue name
- Full address of the Venue
- Telephone number of the recipient and the Venue
- The name of the recipient
- Room number of the recipient
- Name of Tour Company, if applicable
If the recipient has not checked in at the Venue on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the Venue by the delivery date, the order will be assumed as executed and no refund will be made in such cases.
Delivery Issues:
Correct address and contact number is a must of the recipient for placing the order.
In case of floods/ heavy rains/ National Bandh/ election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. Flower fashion reserves the right to reschedule the delivery to another date.
Delivery To Railway Stations, Metro Stations And Airports
We do not deliver to railway stations, Metro stations and airports
Duplicate Orders
If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.
If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.
Payment Terms
You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Flower fashion’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by Flower fashion.
All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.
Payment Details
Order delivery is totally subjected to the payment credited in Flower fashions Account. unless payment is received by us, the order will not be processed.
Online: Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Cards, Net banking, PayPal, Cash Cards, Digital Wallets etc.
Cash Collection: This facility is available only in Bangalore city.
Cash Bank Deposit: Customer can visit the branch directly to deposit the payment or can transfer the payment through net banking.
- Beneficiary Name: Melting flowers
- Account number: 27107630000224
- Account type: Current account
- Bank name: HDFC Bank
- Branch name: World trade centre branch
- IFSC Code: HDFC0002710
- PAN Number: AAFFM 6265 G
Flower fashion does not take the responsibility of any transaction which is processed without your consent and knowledge .The cardholder is solely and totally liable for the transactions and the amount charged on his/her A/c.
Communications
You agree to receive communications from us by e-mail, SMS, Whatsapp or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that Flower fashion provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call our Customer Care at +91-9844066060 and notify them about the same.
Since we are in wedding/occasion/festival based flower business, we would like to remind you in future year(s) for the same occasion and keep you updated about our latest products & Services. You give your consent for us to contact you through SMS, whatsapp phone call and email on your registered phone number and email id, to assist you with our free Occasion Reminder Service.
Feedback And Suggestions
At Flower fashion, we make every effort to ensure that you receive excellent products and services. We strive hard not only to meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our product/service, you can call us on +91-9844066060 or write to us at support@flowerfashion.com
Your feedback and suggestions are important to us.
Note: Complaints against perishable products like fresh flowers etc. need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 10 days from the day of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 10 days from the Scheduled date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purpose, we will get a reverse pick up done for that product, before we can get a redelivery done.
Returns And Refund Policy
No returns are allowed. However, in case of a wrong or a defective product has been sent, do let us know at the earliest.
Note: Complaints against perishable products like fresh flowers etc. need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 10 days from the day of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 10 days from the Scheduled date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purpose, we will get a reverse pick up done for that product, before we can get a redelivery done.
You can write to us at support@flowerfashion.com or call us at +91-9844066060 (10:00 Am to 08:00 Pm, 7 days a week).
Flower fashion is not responsible and does not guarantee refund for cases where:
- Your orders are delivered to incorrect address provided by the sender/recipient.
- Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
- Product quality problems caused by improper handling of the product.
A full refund for cancellations is allowed if made 5 days or more prior to the scheduled delivery date.In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Flower fashion, refund takes 7 to 10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.
Exchanges
It will not be possible for us to accept any request for product exchanges.